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Frequently Asked Questions
Q: How can I view the status of my order? A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view. Q: What are your shipping costs? A: You can view an estimate of shipping costs by viewing your cart. However, final shipping costs will be displayed on the Invoice you see before confirming your order. HOWEVER, if you are buying items that qualify for Free Shipping* and you are outside the free ship area, you will receive an email with the corrected shipping. We will not charge your credit card for additional shipping charges without contacting you. Q: Sales Tax -- CT only A: Sales Tax is only collected for residents of Q: What is the procedure for an international order? A: Place your order normally, we will send you an email with the correct shipping price Q: Do You ship to Military APO/FPO Boxes? Q: How can I request print catalog? A: At this time, we currently do not offer a print catalog. We are working diligently on this. Q: Do you gift wrap? A: We do not gift wrap at this time. Q: Still have a question? Q: Is the information I give you secure? A: Yes, our website is secure and encrypted. Q: What is the delivery time to Alaska, Hawaii and the U.S. Territories? A: The standard delivery time via USPS is 7-10 business days. Q: Can I purchase an item online that is currently on backorder? A: Yes, you can order a backordered item. We will not charge you for it until it is shipped. |
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